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Chapter 5 Troubleshooting
(Technical Reference for B6200-B6300)
Message List (alphabetical order)
MessageCondition/Reason/Action
xxxx
Printing... Tray *
This indicates that the report/list is being printed.

Note: When printing reports/lists, print data from computers cannot be received.
xxxx. xxxx
Printing... Tray *
This indicates that the secure print job is being printed. The printer is ready to receive print data from computers.
Add Paper-Tray *
xxxx XXXX
There is no paper whose size and orientation is "xxxx" and whose paper type is "XXXX" left in the tray.

Load paper whose size and orientation is "xxxx" and whose paper type is "XXXX" into the tray *.

Refer to "Loading Paper in a Paper Tray" in Chapter 3.
All data
Canceling...
The printer is discarding the remaining print data.

The printer cannot receive any print data from the computer during processing.
All data
Ejecting... Tray *
The printer is forcedly outputting the remaining print data. The printer cannot receive any print data from the computer during processing.
Canceling...
xxxx Tray *
Discarding the data being printed. The printer can receive print data from a computer during processing.
Check Tray *
xxxx XXXX
Inappropriate paper is loaded in tray .

Load paper whose size and orientation is "xxxx" and whose paper type is "XXXX" into tray *.

Refer to "Loading Paper in a Paper Tray" in Chapter 3.
Close Cover *Cover * is open.

Close Cover *.

Refer to "1.1 Main Components and Their Functions" in Chapter 1.
Corrupt HD file
Press SEL key
When the hard disk drive (optional) is installed, the printer assumes that data in the hard disk is corrupted if power is cut off when the printer is in use.

Press the <FEED/SELECT> button on the control panel. The hard disk will be initialized.

Important: Initializing the hard disk will delete data for registered forms, logos, secure print, and PostScript downloaded fonts.
Corrupt Log file
Press SEL key
When the hard disk (optional) is installed, the printer assumes that data in the hard disk is corrupted if power is cut off when the printer is in use.
Press the <FEED/SELECT> button on the control panel. The log file will be initialized.

Important: It takes several tens of seconds to initialize the log file. Do not switch off the power of this printer when initialization is in progress.
Ejecting...
xxxx Tray *
The printer is outputting print data. The printer can receive print data from a computer during processing.
Empty Center
Output Tray
The center output tray is full. Remove paper from the center output tray.
Ended with Error
xxx-xxx
An error has occurred and printing does not finish successfully.
Check the error code "xxx-xxx" displayed in the screen and perform the appropriate procedures.

Refer to "List of Error Codes" in Chapter 5.
Incorrect paper type Reselect SEL to print
CANCEL to cancel
Paper of the type specified under [Paper Type] in the printer driver is not loaded in the trays. Press the <FEED/SELECT> button on the control panel to print on paper of another type or press the <CANCEL> button to cancel the job.
Initializing
PostScript...
This indicates that the printer system is being initialized. This is displayed when the power is switched on or the system is reset.
Load Tray
xxxx XXXX *
There is no paper whose size and orientation is "xxxx" and whose paper type is "XXXX" left in the tray.

Load paper whose size and orientation is "xxxx" and whose paper type is "XXXX" into the tray *.

Refer to "Loading Paper in a Paper Tray" in Chapter 3.
Lower Rear
OutputTray lever
Since the rear tray is set as the output destination, the printer cannot output to the center output tray. Push down the rear output tray lever and change the output destination to the center output tray.
Off-line

Off-line
Data in memory
The printer is offline as the <ON LINE> button has been pressed. To cancel the offline status, press the <ON LINE> button again.

Note: The printer cannot receive any print data from the computer while it is offline.
Open Cover A or B
Clear jam
Paper jam has occurred around the printer fuser unit.

Open cover A or B of the printer to remove the jammed paper.

Refer to "5.1 When Paper Jams" in Chapter 5.
Open Cover C and
remove paper
Paper jam has occurred around the printer duplex unit. Open cover C of the printer to remove the jammed paper.

Refer to "5.1 When Paper Jams" in Chapter 5.
Open Cover D and
remove paper
Paper jam has occurred in the offset catch tray of the printer. Open cover D of the printer to remove the jammed paper.

Refer to "5.1 When Paper Jams" in Chapter 5.
Open Cover A, C
then B Clear jam
Paper jam has occurred around the printer fuser unit.

Open covers A, C, and B in sequence to remove the jammed paper.

Refer to "5.1 When Paper Jams" in Chapter 5.
Paper Jam
Open Cover A
Paper jam has occurred around the drum/toner cartridge.

When cover A is opened, the message "Remove cartridge and Clear jam" will be displayed. Follow the instruction to fix the error.

Refer to "5.1 When Paper Jams" in Chapter 5.
Please reboot
Printer xxx-xxx
Error has occurred.

Switch off the power. After the control panel display is turned off, switch on the power again. If the same message appears again, take notes on the code "xxx-xxx". And then switch off the power. After the control panel display is turned off, pull out the power plug from the outlet and contact our Printer Support Desk or your dealers.
Please wait...Diagnosing/initializing the printer system. This is displayed when the power is switched on or the system is reset. After a while, the message "Ready to print" is displayed.

This also indicates that the printer is warming up to forcedly output the print data remaining in the printer.

The printer cannot receive any print data from the computer during processing.
Please wait...
xxxx
The printer is warming up to forcedly output the print data remaining in it. The printer can receive the print data from a computer during processing.
Printing...
xxxx
The printer is processing the print data. The printer can receive print data from a computer during processing.
Printing...
xxxx Tray *
The printer is outputting data on paper from tray *. Do not pull out the tray being used. The printer can receive print data from a computer during processing.
Pull out all
trays. Clear jam

Clear jam and
close Cover A
Paper jam has occurred at the rear of the paper trays.

Pull out all the trays to remove jammed paper. And then, open and close cover A.

This will cancel the error.
Refer to "Inside Paper Tray" in Chapter 5.
Push in Tray *Tray * is pulled out.
Push tray * completely into the printer.
Raise Rear
OutputTray lever
Since the center output tray is set as the output destination, the printer cannot output to the rear tray. Pull up the rear output tray lever and change the output destination to the rear tray.
Ready to printThe printer is ready to receive print data from computers.
Ready to print
xxx-xxx
An error has occurred in the printer.

Switch off the power. After the control panel display is turned off, switch on the power again. If the error code appears again, check the error code "xxx-xxx" displayed and perform the appropriate procedures.

Refer to "List of Error Codes" in Chapter 5.
Ready to print
DNS Update Fail
Unable to retrieve IP Address from DNS.
Check the settings for DNS and retrieving IP Address.
Ready to print
Duple. IP Address
The IP addresses are duplicated.
Change the IP addresses.

Refer to Setup and Quick Reference Guide Setting IP Address
Ready to print
Duple. SMB host
There are SMB hosts with the same name.
Change the host names.

Refer to Network Print Environment User Guide
Ready to print
Get IP Add. Fail
Failed to retrieve IP Address from DHCP server.

Change the retrieving method for IP Address and manually set the IP Address.

Refer to Setup and Quick Reference Guide Setting IP Address
Ready to print
Repl. Drum/Toner
The drum/toner cartridge needs to be replaced. Prepare a new drum/toner cartridge.

You can still print about another 100 pages even when this message is displayed.
Ready to print
Replace 010-420
It is about time to replace parts.

Contact and inform our Printer Support Desk of the error code "010-420".
Remove cartridge
Clear jam
Paper jam has occurred at the bottom of the drum/toner cartridge. Remove the drum/toner cartridge and remove the jammed paper.

Refer to "Inside Cover A" in Chapter 5.
Remove paper from
OffsetCatchTray
The offset catch tray is full. Remove paper from the offset catch tray.
Replace Drum/
Toner Cartridge
There is no toner left in the drum/toner cartridge.

Replace with a new drum/toner cartridge.

Refer to "6.1 Replacing the Drum/Toner Cartridge" in Chapter 6.
Set Drum/Toner
Cartridge
The drum/toner cartridge is not installed.

Install the drum/toner cartridge.

Refer to "6.1 Replacing the Drum/Toner Cartridge" in Chapter 6.
Storing image...
xxxx HDD
The printer is storing the secure/delayed print jobs. The printer can receive print data from a computer during processing.
Waiting for data
xxxx
The printer is waiting for data to come. The printer can receive print data from a computer during processing.

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