C5500n User's Guide
Chapter C Troubleshooting
Jam 381


1.Press the cover release. Fully open the printer's top cover.
2.Note the positions of the four image drums: Cyan (1), Magenta (2), Yellow (3), Black (4). It is essential that they go back in the correct order!
If the printer has been powered on, the fuser is hot. This area is clearly labelled. Do not touch it.
3.Lift each of the image drum/toner cartridge units out of the printer. Place them on a flat surface in a safe place away from direct sources of heat and light.

The green surface at the base of each image drum is very delicate and light sensitive.
  • Do not touch the green surface.
  • Never expose the drum to direct sunlight or to very bright room lighting.
  • Do not expose it to normal room light for more than 5 minutes.
  • If the image drum must be out of the printer for longer than 5 minutes, place the image drum inside a black plastic bag or carefully place it in a drawer or cabinet to keep it away from light.
4.Remove any sheets of paper on the belt unit.

Do not use any sharp or abrasive objects to separate sheets from the belt. This may damage the belt surface.

Warning! If the printer has been printing, the
fuser will be HOT!
If the sheet is well advanced into the fuser (only
a short length is still visible), do not attempt to
pull it back. See step 4 under .Jam 382. .
To remove a sheet trapped in the fuser:
1. Grasp the edge of the sheet.
2. Push the fuser pressure release lever (1)
towards the front and down.
3. Lift out the sheet.
4. Let go of the fuser pressure release lever.

5.Place the four image drums/toner cartridges back in the printer. Be sure to place them in the proper sequence (1 = Cyan, 2 = Magenta, 3 = Yellow, 4 = Black).
6.Close the top cover.