Okipage 6e or 10e Randomly Drops Characters or Prints Garbage in Windows 2000 & XP
Doc #:
2896
Category:
Trouble Shooting
Last Updated:
08/06/2003
Symptom:
Printer drops characters randomly when printing or will print illegible characters sporadically. This can happen when using the Windows 2000 or Windows XP native Okipage 6e or Okipage 10e driver or even the HP Laserjet 4 driver.

Cause:
These printers both have multiple emulations. When the problem above occurs the Printer is set to HiperW emulation, not the HP emulation.

Resolution:
There are two ways that can be used to change the emulation from Hiper-W to HP Laserjet 4.


1. Use the Kick Utility attached below to change the emulation. This Utility can be run from any Windows or Dos based PC.

Kick.zip

Expand the Kick.zip file to a folder on the computers hard drive. (The zip contains two files, Kick.bat & Uel)


Double click on the Kick.bat file. The printer light will flash and then turn solid again.

The printer is now in HP Laserjet 4 emulation.

Note: The Kick.bat file sends the Uel file to the computers LPT1 port, where the printer needs to be attached. The Uel file is a PJL command to switch the printer from Hiper-W emulation to HP Laserjet 4.

OR

2. If a Windows 95, 98, Me, or NT machine is available then do the following:

To change the emulation follow these steps:
Click on START-->PROGRAMS-->OKIPAGE 6E-->6E STATUS MONITOR

Click on the PREFERENCES TAB-->Click on the PRINTER MENU button
(If the Tabs are not available click on the View Details button)


Click on the LAYOUT Tab


Using the drop down arrow select HP Laserjet 4 then click apply. The printer can now be put back onto a Windows 2000 or Windows XP computer.

Additional Info:
This can occur if the printer was previously being used on a Win95, 98, or WinNT 4 machine. All of these operating systems support the HiperW emulation, Windows 2000 and Windows XP does not.

EU - Troubleshoot-
Product(s):
OKIPAGE10e; OKIPAGE6e
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