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Chapter 5 Troubleshooting
(Technical Reference for B6200-B6300)
List of Error Codes
When an error code is displayed on the control panel or under the [Job Status] column of the [Job History Report], refer to the following table to fix the error.

Important
Error codeReason/Action
003-747Wrong combination of print parameters, like selecting to print on custom size paper and setting [Auto] for [Paper Source] on the printer driver and [Auto] for [Paper Size] in trays 1 to 4 on the control panel.
Check the print parameters.
010-420Time to replace parts.
Contact and inform our Printer Support Desk or dealers of the error code "010-420".
016-500SMTP server name is not set correctly.
Check whether the settings for SMTP server are correct under [Network] of OkiWebRemote.
Also check the settings for DNS server.
Refer to "Environment Settings for E-mail Printing" in Chapter 2.
016-501POP3 server name is not set correctly.
Check whether the settings for POP3 server are correct under [Network] of OkiWebRemote.
Also check the settings for DNS server.
Refer to "Environment Settings for E-mail Printing" in Chapter 2.
016-502Failed to login to POP3 server.
Check whether the POP3 user name and password are correct under [Network] of OkiWebRemote.
Refer to "Environment Settings for E-mail Printing" in Chapter 2.
016-503SMTP server name is not set correctly.
Check whether the settings for SMTP server are correct under [Network] of OkiWebRemote.
Also check the settings for DNS server.
Refer to "Environment Settings for E-mail Printing" in Chapter 2.
016-504POP3 server name is not set correctly at [POP before SMTP] for sending e-mails.
Check whether the settings for POP3 server are correct under [Network] of OkiWebRemote.
Also check the settings for DNS server.
Refer to "Environment Settings for E-mail Printing" in Chapter 2.
016-505Failed to login to POP3 server at [POP before SMTP] for sending e-mails.
Check whether the POP3 user name and password are correct under [Network] of OkiWebRemote.
Refer to "Environment Settings for E-mail Printing" in Chapter 2.
016-701PCL XL print data cannot be processed due to insufficient memory.
When [1200dpi] is selected for [Print Mode] in the [Graphics] tab, set it to [600dpi] and print again.
Refer to On-line Help for the printer driver
016-702PCL XL or PostScript print data cannot be processed due to insufficient print page buffer.
Use one of the following methods to fix the error:
  • When [1200dpi] is selected for [Print Mode], set it to [600dpi].
  • Select [On] for [Page Print Mode] in the [Detailed Settings] tab (for PCL XL only).
  • Increase the print page buffer.
  • Install the additional memory (optional) to increase the memory.

Refer to
  • [Print Mode] / [Page Print Mode]: On-line Help for the printer driver
  • Print page buffer: "Allocate Memory" in Chapter 4.
016-705Cannot save Secure Print documents as the hard disk (optional) has not been installed.
The hard disk has to be installed in order to use the secure print feature.
016-706The number of users of Secure Print/Proof Print has exceeded the limit.
Cancel some of the unnecessary documents or secure print user data stored in the printer, and print again.

Refer to "2.5 Print Confidential Document - Secure Print" in Chapter 2, "2.6 Print After Checking Printing Result - Proof Print"in Chapter 2.
016-707Cannot print proof print jobs as the hard disk (optional) has not been installed or there is a hard disk error.
The hard disk has to be installed in order to use the proof print feature.
016-716TIFF file cannot be spooled due to insufficient disk memory.
Either install the hard disk (optional) or increase the free space by deleting unnecessary data in the hard disk.
016-720PCL command syntax error in print processing.
Delete the print job, and print again.
016-721Error in print processing. This may be due to the following reasons.

1 When [Paper Priority] of [Printer Settings] in the common menu has been set to [Not
Selected] for all paper, a job is sent to print using auto paper supply.
2 ESC/P command error In the case of 1, to print a job using auto paper supply, configure priority settings for all paper.

When custom paper is selected, [Paper Priority] settings will be automatically changed to [Not Selected]. In the case of 2, check the print data.
Refer to Paper priority order settings: "Printer Settings" in Chapter 4.
016-726Printer language cannot be selected automatically although [Print Mode] has been set to [Auto] on the control panel.
Select the printer language using the control panel or command.
016-728Unsupported Tags are found in the TIFF files.
Check the print data.
016-729Cannot print as color count and resolution of the TIFF data exceed the valid range.
Change the color count and resolution of TIFF files and print again.
016-730Detected unsupported commands.
Check print data, delete the error-causing commands, and print again.
016-731Cannot print as the TIFF data has been cut.
Print again.
016-732Specified form is not registered.
Register the form, and print again.
016-744Cannot print PDF file as it contains features that are not supported in this printer.
Open PDF file using Adobe Acrobat Reader and select [Print] from the [File] menu to print.
016-748Cannot print due to insufficient hard disk space.
Reduce the number of print pages such as splitting the print data or printing one copy at a time for multiple copies.
Also, increase the free space by deleting unnecessary data in the hard disk.
016-749PJL command syntax error detected.
Check the print settings or correct the PJL command.
016-751Cannot print as the PDF file.
Open PDF file using Adobe Acrobat Reader and select [Print] from the [File] menu to print.
016-752Cannot print PDF file due to insufficient memory.
Change the [Print Mode] in [PDF] on the control panel:
  • When [High Quality] is selected, change to [Normal].
  • When [Normal] is selected, change to [High Speed].
Refer to "PDF" in Chapter 4.
016-753Password for the PDF file is different from the one set in the printer.
Set the correct password on the control panel, and print again.
Refer to "PDF" in Chapter 4.
016-755Cannot print PDF file that does not have print permission.
Use Adobe Acrobat to cancel print prohibit settings in the PDF file, and print again.
Refer to Adobe Acrobat related manuals
016-761Error in image processing.
When [1200dpi] is selected for [Print Mode] in the [Graphics] tab, set it to [600dpi] and print again.
If this fails, set [Page Print Mode] on the [Detailed Settings] tab to [On], and print again.
Refer to [Print Mode] / [Page Print Mode]: On-line Help for the printer driver
016-762Uninstalled printer language selected.
This printer can process PCL-XL, PCL-5e, ESC/P, HP-GL, HP-GL/2, TIFF and PDF data.
016-796E-mails without attachments are deleted when selections to print only the attachments of received e-mails are specified.
To print both the e-mail and the mail header, change the settings in [Network] of OkiWebRemote.
016-797E-mail sent to this printer using E-mail Print feature has a wrong address.
Specify the correct address and send again.
Refer to "2.10 Printing via Electronic Mail - E-mail Printing" in Chapter 2.
016-799Wrong combination of print parameters, like selecting to print on custom size paper and setting [Auto] for [Paper Source] on the printer driver and [Auto] for [Paper Size] in trays 1 to 4 on the control panel.
Check the print parameters.
116-701Cannot perform 2 sided printing due to insufficient memory.
You are recommended to increase the memory.
116-702The job was printed using substitute fonts.
Check the print data.
116-703Error in PostScript.
Check the print data or uncheck the bi-directional communication check box of the printer driver.
116-710Received data has exceeded the spool size of HP-GL and HP-GL/2. The printer may not be able to determine the original size accurately.
Increase the auto layout memory allocation for HP-GL and HP-GL/2 or install the hard disk (optional).
116-714Command error in HP-GL and HP-GL/2.
Check the print data.
116-720Cannot print due to insufficient PCL memory.
Disable unnecessary ports or adjust the buffer size for each memory.
You are also recommended to increase the memory.
116-740Numeric data error has occurred as a number exceeding the printer limit value has been used in the print data.
Check the print data.
116-746Use a registered form or register the current form.
You can check the status of the registered forms in the [ESC/P User Definition List].
116-747The paper margin value is too large for the HP-GL and HP-GL/2 valid coordinates area.
Reduce the paper margin value and print again.
116-748No drawing data in HP-GL and HP-GL/2 print data.
Check the print data.
116-750Cannot print banner sheet due to failure in banner sheet feeding tray.
Restore the banner sheet feeding tray to its normal status. Or, change the banner sheet feeding tray at the control panel.
Refer to "System Settings" in Chapter 4.
116-780E-mail attachment error in received e-mails.
Check the attachment.
Refer to "2.10 Printing via Electronic Mail - E-mail Printing" in Chapter 2.

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Copyright 2014, Oki Data, Americas, Inc.