FAQ


Title:
What does "Fatal Error" mean?

Summary:
Printer has displayed a "Fatal Error" message. This simply means a problem has occurred requiring you to take action. It does NOT mean that your printer has "died".

Your printer display or status monitor may read "Fatal Error". This simply means a problem has occurred requiring action to clear.
A "Fatal Error" does not mean your printer will "die". Fatal Error explanations are not usually found in the User's Guide or Handy Reference Guide.

RECOMMENDED NEXT STEP: First, try turning off your printer then turning it back on. If this does not clear the message or remedy the problem, check to see if your printer is on a power strip (or not plugged directly into the wall). For testing purposes, be sure the printer is plugged directly into the wall. Often, the issue is power-related.

Second, if the issue persists after this, write down the message (including the 3-digit error code number) and email us at "support@okidata.com" or call Oki Data Customer Support (1-800-654-3282) for assistance.

NOTE: If you see a series of letters and numbers(scrolling across the display) after the 3-digit error code, be sure to write these down also and report them when call or emailing Customer Support.