| Possible cause | Remedy |
| The printer is not horizontal. | Place the printer on a stable, level surface. |
| The paper is too thin. | Use the correct type of paper (see Media Recommendations). |
| The paper is moist or affected by static. | Store paper within specified temperature and humidity levels (see "Specifications"). |
The paper is creased
or wrinkled. | Remove the creased/wrinkled paper from the feed tray. |
The paper is not
aligned correctly. | Adjust tray or manual feed guides. |
| Paper doesn’t feed. | Correct paper feed selection in the printer driver:
• Postscript emulation:
Windows 98 and Me = Paper tab
Windows 2000/XP = Paper/Quality tab
Windows NT 4.0 = Setup tab.
• PCL emulation:
Windows 98/Me/2000/XP/ NT 4.0 = Setup tab. |