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Chapter B Common Error Messages
(C5500n Handy Reference Guide)
Error Messages
For additional error messages, see your on-line User's Guide.

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XXX TONER SENSOR ERROR
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Appears on the second line of the display to indicate that the lever for the toner cartridge color indicated is not pushed all the way back.

What to Do

Open the cover. Push the lock lever toward the back of the printer as far as it will go. Close the cover. If this does not clear the message, call your local service dealer.

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XXX ORDER TONER
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Appears on the second line of the display to indicate that color xxx toner cartridge is getting low.

Note
If you have changed the LOW TONER item in the SYSTEM CONFIG MENU to STOP, the ATTENTION light will blink and you must either replace the toner cartridge immediately or press the ON LINE button to continue printing.

What to Do

Be sure you have a replacement toner cartridge (see page 2) on hand.

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INSTALL NEW TONER
nnn: XXXX TONER EMPTY
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The toner cartridge indicated (xxx) has run out of toner.

What to Do

Replace the toner cartridge.


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TONER NOT
INSTALLED XXXXX
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Toner XXXXX is missing or an incorrect toner cartridge is installed. When this message appears, the printer stops after every 20 pages. To continue printing, you must open and close the top cover.

What to Do

Replace the toner cartridge with a genuine OKI Toner Cartridge (see Ordering Replacement Supplies).

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NON GENUINE
TONER XXXXX
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The toner cartridge indicated (XXXXX) is not a genuine OKI Toner Cartridge. When this message appears, the printer stops after every 20 pages. To continue printing, you must open and close the top cover.


What to Do

Remove the toner cartridge and replace it with a genuine OKI Toner Cartridge (see Ordering Replacement Supplies).

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XXXXX DRUM LIFE
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Appears on the second line of the display to indicate that color XXXX (e.g., black) image drum needs to be replaced.

What to Do

Replace the XXXXX image drum. (See the instructions supplied with the new image drum).

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INSTALL ADDITIONAL MEMORY
420: MEMORY OVERFLOW
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The amount of data in the file being printed has exceeded the printer's memory.

What to Do

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LOAD XXX IN MP TRAY
AND PRESS ONLINE SWITCH
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The printer has received a job for printing from the Multi-Purpose Tray and no media is loaded in the tray.

What to Do

Load the requested media (xxx) in the Multi-Purpose Tray, then press ON LINE.

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TRAY t EMPTY
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Appears on the second line of the display to indicate that the media in tray t is almost out.

What to Do

Load more media in the tray before printing any large print jobs from that tray.

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CHECK FUSER
320: FUSER MISSING
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The fuser is not properly installed.

What to Do

Open the top cover and check the fuser:

1. Press down on the fuser to be sure it is firmly locked in place. The message should disappear.

Note
If the message still appears, push the blue latches at either end of the fuser back (toward the printer cover hinge) and lift the fuser out, then lower it back into the printer, pushing it firmly down in place. You should feel the latches at either end engage.

2. Close the cover.

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PRESS ONLINE SW
INVALID DATA OR TIMEOUT
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The hard disk drive is not available and job spooling cannot take place.

What to Do

Press the ON LINE button.


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CANCELING JOB
(USER DENIED)
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The Job Accounting software has detected a print job from a user who is either

What to Do

The user should contact the system Administrator to see if their authorization can be changed.


Oki Data has taken care to insure that the information is complete, accurate and up-to-date. However, Oki Data assumes no responsibility for errors or omissions which may occur. All the information provided is subject to change from time to time at the sole discretion of Oki Data.
Copyright 2014, Oki Data, Americas, Inc.